Training and Workshops:

Decision Resources offers customized training designed to assist participants in gaining an understanding and the development of practical skills in a variety of situations and practices. Following a needs assessment with the group’s primary stakeholders, a training agenda is developed to meet the needs of the organization i.e. content, length of training, tools and skills to be developed. Training is designed to meet the needs of adult learners focusing on interactive and experiential learning.

Decision Resources offers a variety of on-site training programs, workshops and seminars to suit the specific needs of your organization. Training topics include:

• Conflict Awareness
  Conflict awareness training increases the participants' understanding of the nature of conflict, therefore, reducing its frequency and negative impact.
   
• Effective Communications
  Essential to a preventative approach to dealing with conflict is understanding the basic behavioral skills associated with effective communication proficiencies. Skills may include: active listening, the art of questioning and reframing. 
   
• Negotiation
  At the heart of preventing and managing conflict is an individual's ability to competently ask for what he or she wants and understanding the needs of the other to achieve a mutually satisfying outcome. Negotiation training focuses on interest-based negotiation. 
   
• Mediation
  In order for managers or team leaders to be more competent in handling workplace disputes, understanding the principles of mediation and third-party intervention assists with the management of those situations between individuals or groups. Other applications of mediation training may include:
  • Basic  
  • Advanced
  • Peer mediation
  • Disability
  • Special Education
  • Workplace
     
•  Facilitation
  A skilled facilitator utilizes a set of dialogue skills designed to promote a safe environment in which all parties are encouraged to speak openly and freely, moving towards effective decisions and outcomes. Facilitation training may include:
  • Facilitating effective meetings
  • Group problem solving
  • Facilitating IEPs (Special Education)